Darren and Cathy Shaw own and operate the extremely busy Bosch Car Service in the bayside area of Bentleigh, south-east of Melbourne.
When they opened the workshop in 2013 they had no hesitation in joining the Bosch car service network.
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Bentleigh Automotive Services was, for a while, their second workshop. They also owned the successful Bosch car service – Malvern Automotive services before selling in 2019.
“I think Bosch is pretty good. Their staff have taught us a lot over the years,” Darren said.
“We receive business guidance through their online Bosch service Excellence program (including OHS, marketing and finance courses), access to parts and technical information, our technicians regularly brush up on their skills through Bosch Automotive Technical Training, and Bosch keeps us on track and moving forward with its quality audits and tests which are conducted each year.”
The journey
The ongoing partnership between Bosch and Bosch car service – Bentleigh Automotive services has worked very well over time, with Cathy now representing the Victorian workshops as the Bosch car service council member.
Cathy spoke about the journey in the automotive industry so far and remembered the times when the pair felt quite isolated when they weren’t associated with Bosch.
“There was no one to bounce ideas off when we were on our own,” Cathy said.
“Once we became part of the Bosch Car service network, we came across hundreds of like-minded people with the same interests as us.
“It’s always great to catch up at the networking events and we always return to the workshop with new and innovative ideas to implement into the business. continuous improvements are necessary to keep afloat in this industry.”
Trust in the brand
With no two days ever being the same in any workshop, and more and more modern hybrid and EV vehicles now on the roads, the range of knowledge needed today is vast. The right partner is more important than ever before.
“Working in the automotive service and repair industry is like a big brain tease every day,” Darren said.
“You never know what type of puzzles you will come across and need to solve to ensure the vehicle is returned to the customer in perfect working order.
“This keeps me on my toes, and without the support of Bosch and its training, the boys (technicians) and I would not be able to perform at the highest level, which is what it takes these days to survive. “I see more customers seeking second opinions and starting to move away from dealerships, and being part of the Bosch car service network has allowed us to be associated with the Bosch brand that is recognised and trusted by everyone. They choose us and trust us with their cars.”
Partnering with Bosch
With great opportunities for all independent workshops to consider, joining the Bosch Car Service network will help you rethink the way you do your business. The Bosch car Service concept is known worldwide for its training, partner, workshop and marketing support, as well as the global brand recognition of a world-leading and trusted company. You too could look forward to a bright future. Bosch invites you to consider the thought of a partnership.