Features, Smart Solutions

Schaeffler re-vamps REPXPERT portal


Schaeffler has reorganised its REPXPERT garage-oriented services portal to deliver the vast amount of information it contains more effectively. Around 200,000 users access REPXPERT through 36 country portals in 16 languages.
To structure this amount of information more clearly and ensure a user-friendly experience, Schaeffler has updated the garage portal and raised it to a new level.

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“Through REPXPERT, garages and technicians have an easy-to-use portal that quickly guides them to the information they are searching for and offers more technical content than ever before as part of the free service,” said Schaeffler Head of Automotive for Australia and New Zealand, Warren Barnett.

Schaeffler has implemented a personalized dashboard. It makes extensive technical information, repair data, training courses, news and events more accessible to every website visitor. Users with registered accounts have even more functions available.

They can access the complete aftermarket parts catalogue, manufacturer data and see their latest activities, like recently selected products or vehicles. A revised navigation menu and new global search function within the catalogue quickly take users to the desired REPXPERT content.
Garages also have access to the bonus program where they can accumulate points found in LuK, INA and FAG product boxes and exchange them for specialty tools and other useful items. Other additional features include a complete range of repair data and vehicle-specific repair and maintenance information (RMI) from TecAlliance, as well as the ability to register for training courses.

“We listened to the feedback we received from garages worldwide and have implemented those changes into REPXPERT which now offer our users an even better experience that includes more technical information than ever,” Warren said.

The integrated parts catalogue offers the entire product range of all represented aftermarket manufacturers as well as allowing easier access to extensive repair and maintenance information (RMI). Schaeffler product data gets updated daily. REPXPERT users will also find numerous courses with extensive theoretical and practical knowledge.

Classroom training courses, online training courses and e-learning courses can either be accessed directly or booked via an integrated calendar with online registration. Additionally, the in-depth technical information is continuously expanded in installation videos, step-by-step instructions, garage tips and help with typical fitting errors.

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