The Victorian Automotive Chamber of Commerce (VACC) has submitted its response to the ACCC’s 2024 Strategic Review, calling for increased regulatory attention on key issues within the automotive industry.
“As the automotive industry undergoes significant transformation, it’s crucial that the ACCC focuses on these key issues to ensure fair competition and protect both consumers and businesses in our sector,” VACC CEO Geoff Gwilym said.
SEE MORE: Car news
VACC’s submission highlights several critical areas:
- Electric Vehicle (EV) Education: The VACC stresses the need for better consumer education on EV servicing requirements and costs. It urges the ACCC to manage consumer expectations and address misinformation about EV maintenance.
- Warranty and Recall Processes: VACC called attention to issues with car manufacturers delaying or rejecting warranty reimbursements to dealers. They recommended stricter enforcement to ensure fair compensation for warranty claims, product defects, and recalls.
- Motor Vehicle Service and Repair Information Scheme: While progress has been made, the VACC urged the ACCC to address compliance with the “fair and reasonable” standard for data access and ensure third-party data aggregators meet safety requirements.
- Environmental Claims and Sustainability: VACC called for ACCC oversight to mitigate unrealistic consumer expectations around EVs and protect businesses from vexatious environmental claims.
- Unfair Contract Terms: Concerns are raised about unilateral changes to franchising operations manuals, which can significantly impact dealership profitability.
- New Market Entrants: With the influx of new EV manufacturers, particularly from China, VACC recommended proactive measures to ensure accountability regarding Australian Consumer Law obligations.
VACC also stresses the importance of balanced regulation, considering the rights and responsibilities of dealers, manufacturers, and consumers.
Read the full ACCC 2024 Strategic Review Submission here: 2024 VACC ACCC Strategic Review.pdf